Refund and Return Policy

CANCELLATION

Orders, once placed and payment completed, cannot be cancelled.
Cancellation & Refund can only be initiated by TapTap if the delivery address is not serviceable by our courier partners.
Please note: In case of cancellation, the full amount will be refunded within 14 working days.

RETURNS & REFUNDS

Refund will be initiated only if the company is unable to fulfil the placed order. Return and refund will not be entertained in any other circumstance.

REPLACEMENT

All products come with Replacement Guarantee and can be availed through a valid invoice with the date of purchase mentioned on it. To avail replacement for a faulty product, reach out to our customer experience team via email at [email protected]
To get the replacement of the faulty product, the customer will have to send the physical product to TapTap and after evaluating the condition, a replacement will be processed. TapTap reserves the right to decline a replacement based on the condition.
Please note: The replacement guarantee will be void if the product gets damaged due to accident, manhandling & misuse, spillage of any kind of liquid, or subjected to extreme temperatures, atmospheric conditions, non-specified charger usage, voltage fluctuations and short-circuits. The request for replacement should be initiated within 5 days of the product being delivered to the address specified by you while placing the order.

ALL TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY YOU.